Refund Policy

Overview

This policy covers refunds for consultation services booked through Toolkitheatherpath Co., Ltd. It does not cover third-party costs such as bank deposit box fees, hardware wallet purchases, or attorney services.

Deposit and Booking

Household Continuity Sessions require a 30% deposit to confirm the appointment date. Annual Record Reviews and Executor Briefings may be booked without a deposit.

Cancellation by Client

More than 48 hours before the session: Full deposit refund within 7 business days via original payment method.

Within 48 hours of the session: Deposit is forfeited. No refund of deposit amount.

No-show: Full session fee is charged. No refund.

Cancellation by Toolkitheatherpath

If we cancel due to consultant illness or unforeseen office closure, you receive a full refund of any deposit paid and priority rescheduling at no additional cost.

Refund After Session Completion

Consultation fees are due at the conclusion of the on-site session. Once the session is completed and records are delivered, fees are non-refundable. If you believe records contain factual errors in location descriptions you provided, contact us within 14 days for a complimentary correction visit.

Partial Refunds

Partial refunds apply only when:

• A session is cut short by more than 45 minutes due to consultant departure before completion
• Promised deliverables (printed index, mailed summary) are not provided within the stated timeframe and you choose to cancel rather than wait

Partial refund amounts are calculated as a proportion of incomplete work.

Non-Refundable Items

• Travel supplements already incurred for district visits
• Additional wallet entries completed during the session
• Mailed record copies already dispatched
• Sessions where the client declined to complete the inventory stage

Rescheduling

One free reschedule is permitted if requested more than 48 hours before the appointment. Rescheduling within 48 hours is treated as a cancellation (deposit forfeited) plus a new booking.

Refund Processing

Approved refunds are processed within 7 business days to the original bank account used for payment. Cash payments are refunded via bank transfer after account details are confirmed.

Disputes

Contact hello@toolkitheatherpath.click or call +82 32 0000 3142 to initiate a refund request. Include your booking date, service type, and reason for the request. We respond within 5 business days.

Work Already Started

If you cancel after a pre-session questionnaire has been reviewed and a written estimate prepared, no fee is charged for the estimate itself. If partial on-site work has begun before you cancel mid-session, fees apply for time spent.

Effective date: 1 January 2026